Posted by [IP Address: 63.74.185.41] 'Keith Dalton' on July 17, 2001 at 18:17:03 EST:
RWD Technologies is a 1,100-person organization that specializes in assisting major corporations with the implementation of new business systems, processes, and technologies. We provide a full set of business process consulting, implementation, change management, and end user support services. We’re helping companies like Dow Chemical, Panasonic, Procter & Gamble, Steelcase, and many others educate their executives and workers on using their ERP and other business applications, to do their jobs.
We know that the sooner your workers know how to do their jobs, the sooner they can be productive. RWD knows how to greatly reduce time-to-competence by linking end user support services to job tasks and processes, and by helping end users understand how their job function fits into the overall business process. RWD’s projects have achieved unique results including:
· Reducing end user time to competency from months to weeks
· Reducing end user training time from weeks to days, and days to hours
· Achieving end user acceptance of the new business processes and ERP system requirements
· Producing a record of on time, high quality results within budget
· Achieving 100% client satisfaction
These results are a tribute to our development processes, our people, and the full range of services we provide. In every ERP training and documentation project, we have been able to recommend deliverables that meet the performance needs of the end users and fit within the schedule and budget constraints of the client. Our project teams include the right mix of people using RWD-developed methodologies to produce the deliverables that best meet your needs.
Our staff is technically strong, and fully understands the software development and documentation process, enterprise-wide software systems such as SAP, Oracle, Peoplesoft, performance-based training material development, and techniques for streamlining training and maximizing human performance in the workplace. We are an integrated partner of each client’s training process, and are committed to ensuring that each implementation is a success. Our customized materials help end users accomplish job tasks to perform successfully in business, operational, and maintenance scenarios.
Our training and documentation materials are developed in modules, based on our client’s work processes and end user tasks. We develop context-sensitive electronic performance support systems that provide end users with immediate, relevant help related to the task being performed. Our services include:
· Graphical concept slides to bring ideas alive
· Hands-on exercises to practice job tasks
· Real business data to use during exercises
· Work instructions for performing required task
· Online electronic support systems to bring information to end users at the time of need
· Change management services